ORDER PROCESSING TIMES: Our current processing time is 24 hours
All orders ship within 24 Hours except on weekends.
We do not process orders on Weekends.
WHERE DO YOU SHIP FROM:
All Orders Are Processed Within 24 Hours From Our Fulfillment Center In Mississauga, Ontario Canada.
All orders are delivered within 1 to 4 business days to Canada and USA residents.
Don't worry if our system states 1-7 business days or longer, you will receive your order within 1 to 4 business days (except on weekends).
DELIVERY COMPANIES WE USE:
We ship all orders with top courier companies like Fedex, Purolator & UPS. Some orders are shipped by Canada Post for faster delivery.
Even though our system rates you with Canada Post, we usually ship with courier companies for faster delivery.
During Order processing, we select the courier company that offers faster delivery. Be rest assured that your order will be delivered within 1 to 4 business days (except weekend).
All Orders received after 1pm on Friday will be shipped on Monday.
In order to maximize your savings, we currently have these coupon codes for you.
NEW CUSTOMER COUPON CODE
2% Off Coupon Code
To save 2% off your first order, enter welcome2 during checkout. This can only be used once.
FREE SHIPPING DISCOUNT CODES
Not All Items Qualify For Free Shipping - See Exempted Items Below
Use discount code freecanada to get free shipping within Canada when you spend $300 or more. (see exemptions below)
Use discount code freeusa to get free Shipping to the USA, when you spend $300 or more. (see exemptions below)
EXEMPTION TO FREE SHIPPING
SALICYLIC ACID, GLYCOLIC ACID, PRESERVATIVES & SOAPMAKING LYE
We do not offer free shipping on Salicylic Acid, Glycolic Acid, Preservatives and Soapmaking Lye (Sodium Hydroxide).
It costs us extra to ship these Dangerous Good items to you.
We cover the Dangerous Good Surcharge for all customers.
CONTAINERS AND PACKAGING
SEA SALTS AND PUMICE STONE
We do not offer free shipping on heavy and bulky cosmetic raw materials like Dead Sea Salt, Himalayan Pink Salt and Pumice Stone.
CURRENT SHIP-TO LOCATIONS
We currently ship between Canada and The United States.
We hope to expand our shipping location soon.
HOW TO PLACE INTERNATIONAL ORDERS
We do international shipping by arrangement only. If you live outside the USA and Canada, please send us your items of interest and quantities.
We will send you an invoice and once paid, your order will be shipped.
RAW MATERIALS SHIPPING DISCOUNT
FREE SHIPPING FOR RAW MATERIALS In Canada & USA
To qualify for free shipping on Raw Materials, your minimum order should be $500.00 or more.
DISCOUNT CODE TO USE DURING CHECKOUT: shipfree
Raw materials are usually heavy items, we pay more for shipping on these items.
24 Hours Local Delivery Coverage Area Includes:
Toronto, Mississauga, Brampton, Etobicoke, Oakville, Burlington, Hamilton and other areas within the Greater Toronto Area.
OTHER SHIPPING INQUIRIES
Email us at firstname.lastname@example.org for any other related questions.
ORDER CANCELLATION INCURS PROCESSING FEE
All order cancellation incurs processing fee.
Because we process our order within 40 minutes of receipt, all order cancellation will incur a processing fee of $10 or 20% restocking fee whichever amount is greater.
You will be charged $10 or 20% restocking fee whichever amount is greater in the event you plan to cancel your order. Please keep this in mind before placing your order.
NO RETURN ACCEPTED
Because we sell specialized ingredients for making beauty products, we do not accept return on any of our products.
All our orders are verified by well trained Quality Assurance Staff at our fulfillment center before they are shipped out.
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